Digital Banking Teller & Customer Experience Specialist

M&T Bank Corporation; Montpelier (VT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Volunteer time off

Medical benefits

Retirement plan

Job summary

M&T Bank Corporation in Montpelier, VT seeks a Branch Customer Service Associate to deliver exceptional service, balance and process transactions, and support lobby management. Education is a high school diploma with entry-level experience; bilingual ability is a plus.

You will educate customers about digital options and log incidents per policy. The role emphasizes empathy, risk awareness, and timely issue resolution, as the team upholds the bank's standards and brand integrity in a local

Qualifications

• High school diploma or GED required; minimum 6 months customer service experience including data entry and/or cash handling.
• Demonstrated verbal communication and interpersonal skills; ability to deliver exceptional service.
• Comfort with basic internet-based tools and digital channels.

Responsibilities

• Provide exceptional service to branch customers and resolve routine issues promptly.
• Balance and process transactions accurately following bank policy.
• Engage in lobby management and greet customers, identifying needs and offering solutions.
• Log customer complaints and escalate as needed to appropriate channels.
• Support branch operations (cash ordering, vault, ATM, wires) and maintain compliance with AML/BSA/KYC requirements.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Organizational skills

Digital literacy

Cash handling

Education

High school diploma or GED

6 months customer service experience

Tools

Internet banking tools

Job description

M&T Bank Corporation in Montpelier, VT seeks a Branch Customer Service Associate to deliver exceptional service, balance and process transactions, and support lobby management. Education is a high school diploma with entry-level experience; bilingual ability is a plus.

You will educate customers about digital options and log incidents per policy. The role emphasizes empathy, risk awareness, and timely issue resolution, as the team upholds the bank's standards and brand integrity in a local