Customer Experience Teller: Digital Demos & Transactions

M&T Bank Corporation; Town of Aurora, Northern (NY, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in East Aurora, NY is seeking a Customer Service Associate to provide exceptional service at our branch. You will handle everyday transactions, assist customers with account needs, and promote self-service options while maintaining accuracy and compliance.

The role emphasizes empathy, reliability and teamwork, with on-site duties including cash handling, vault and wire transfer support, and thorough logging of customer interactions. Training is provided.

Qualifications

• High school diploma or GED and minimum 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills and interpersonal skills.
• Well-organized with time management and prioritization abilities.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience.
• Balance and process customer transactions accurately following policy.
• Address escalated account issues until resolution and log complaints.
• Support branch operations: cash ordering, vault, ATM, and wire transfers.
• Promote self-service options and escalate sales opportunities as appropriate.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank Corporation in East Aurora, NY is seeking a Customer Service Associate to provide exceptional service at our branch. You will handle everyday transactions, assist customers with account needs, and promote self-service options while maintaining accuracy and compliance.

The role emphasizes empathy, reliability and teamwork, with on-site duties including cash handling, vault and wire transfer support, and thorough logging of customer interactions. Training is provided.