Customer-Centric Teller: Digital Demos & Fast Transactions

M&T Bank Corporation; Reading (Berks County); On-site; USD 33,000 - 55,000; Full time

Job summary

Reading, Pennsylvania-based M&T Bank Corporation seeks a branch associate to deliver exceptional customer service, manage lobby traffic, and process transactions accurately following bank policy.

You will guide customers with digital demonstrations, promote self-service options, and log all complaints. The role emphasizes empathy, risk awareness, and teamwork in a fast-paced retail banking environment.

Qualifications

• High school diploma or GED and at least 6 months of customer service experience.
• Proven verbal communication and interpersonal skills.
• Proficient with internet-enabled technology and data entry.

Responsibilities

• Adhere to customer service standards and balance transactions accurately.
• Educate customers through shoulder-to- shoulder digital demonstrations and promote self-service options.
• Engage in lobby management, greet customers, and address immediate needs.
• Log and resolve customer complaints; escalate as needed to banking partners.
• Complete branch operations tasks (cash ordering, vault, ATM, wire transfers).
• Perform AML/KYC-related activities and uphold compliance controls.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Digital literacy

Bilingual

Education

High school diploma or GED

Bilingual based on branch needs

Job description

Reading, Pennsylvania-based M&T Bank Corporation seeks a branch associate to deliver exceptional customer service, manage lobby traffic, and process transactions accurately following bank policy.

You will guide customers with digital demonstrations, promote self-service options, and log all complaints. The role emphasizes empathy, risk awareness, and teamwork in a fast-paced retail banking environment.