Customer Experience Teller

M&T Bank Corporation; Bellows Falls (VT); Sur place; USD 26 000 - 40 000; Plein temps

Avantages offerts par ce poste

Medical and retirement benefits

Paid volunteer time (40 hours per year

Résumé du poste

M&T Bank is seeking a frontline Customer Service/Branch Associate to provide exceptional service at the Bellows Falls, Vermont location. You will handle transactions, balance cash, assist customers with inquiries, and identify self-service opportunities while maintaining bank policies.

The role emphasizes empathy, accuracy, and compliance, with emphasis on digital guidance and in-branch support. Competitive benefits and a collaborative team environment are offered.

Qualifications

• High school diploma or GED and at least 6 months of customer service experience, including data entry and/or cash handling.
• Strong verbal communication skills.
• Strong interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Well-organized with good time management and prioritization.
• Proficient with internet-at-user level technology.

Responsabilités

• Adhere to established customer service standards and deliver a differentiated experience by understanding customer needs and solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet needs.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process customer transactions accurately following Bank Policy.
• Log and resolve customer complaints in the system; take ownership of escalated issues.
• Transition sales opportunities to a banking partner.
• Perform branch operations (cash orders, vault, ATM, wires) as appropriate.
• Process account maintenance accurately.
• Adhere to AML/KYC and regulatory standards; maintain overall risk controls.
• Promote the M&T Bank brand and maintain internal controls.

Connaissances

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet proficiency

Formation

High school diploma or GED

Bilingual (preferred depending on branch needs)

Description du poste

M&T Bank is seeking a frontline Customer Service/Branch Associate to provide exceptional service at the Bellows Falls, Vermont location. You will handle transactions, balance cash, assist customers with inquiries, and identify self-service opportunities while maintaining bank policies.

The role emphasizes empathy, accuracy, and compliance, with emphasis on digital guidance and in-branch support. Competitive benefits and a collaborative team environment are offered.