Customer Experience Teller: Digital Banking & Transactions

M&T Bank; Stamford (CT); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank in Stamford, CT is seeking a Branch Customer Service Associate who delivers a differentiated experience by understanding customer needs, balancing transactions, and guiding clients to self-service options through digital demonstrations.

The role emphasizes lobby management, proactive inquiry, accurate logging of customer issues, and timely escalation to the appropriate banking partners, while maintaining compliance and risk controls.

Qualifications

• High school diploma or equivalent (GED) required.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills. Proficient with internet user-level technology.

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Actively engage in lobby management, meeting and greeting customers and addressing needs.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account services issues until resolution and log customer complaints.
• Transition identified sales opportunities and introduce the appropriate banking partner.
• Complete branch-related operational activities (e.g., cash ordering, vault, ATM, and wire transfers).
• Process customer/account maintenance accurately.
• Perform Consumer AML/KYC/BSA activities and related compliance tasks.

Skills

Customer service

Verbal communication

Interpersonal skills

Data entry

Cash handling

Time management

Prioritization

Internet user-level technology

Bilingual

Education

High school diploma or GED

Job description

M&T Bank in Stamford, CT is seeking a Branch Customer Service Associate who delivers a differentiated experience by understanding customer needs, balancing transactions, and guiding clients to self-service options through digital demonstrations.

The role emphasizes lobby management, proactive inquiry, accurate logging of customer issues, and timely escalation to the appropriate banking partners, while maintaining compliance and risk controls.