Branch Experience Teller: Digital & Service Champion

M&T Bank; Stamford (CT); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank in Stamford, CT seeks a customer service associate to enhance the branch experience through digital demos, lobby interactions, and precise transaction processing. You will balance cash, handle routine account tasks, and escalate issues while maintaining compliance and a customer-centric mindset.

The role emphasizes empathy, adaptability, and teamwork within a regulated banking environment, with opportunities to advance via strong performance and cross-department collaboration.

Qualifications

• High school diploma or GED required; minimal customer service experience accepted.
• Verbal communication and interpersonal skills are essential.
• Proven ability to deliver exceptional customer service and balance accuracy with speed.

Responsibilities

• Provide exceptional customer service at the branch and resolve routine issues promptly.
• Educate customers on digital demonstrations and self-service options.
• Assist in lobby management, greet customers, and address immediate needs.
• Accurately balance and process transactions following bank policy.
• Log and escalate complaints; coordinate with banking partners as needed.
• Perform branch operations such as cash ordering, vault and wire transfers.
• Adhere to AML/KYC procedures and regulatory compliance.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Organizational skills

Data entry

Internet proficiency

Education

High school diploma or GED

Tools

Internet basics

Job description

M&T Bank in Stamford, CT seeks a customer service associate to enhance the branch experience through digital demos, lobby interactions, and precise transaction processing. You will balance cash, handle routine account tasks, and escalate issues while maintaining compliance and a customer-centric mindset.

The role emphasizes empathy, adaptability, and teamwork within a regulated banking environment, with opportunities to advance via strong performance and cross-department collaboration.