Customer-First Teller: Digital Engagement & Service

M&T Bank; Storrs (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in Storrs Mansfield, CT seeks a branch associate to deliver exceptional service at the teller window and in-person interactions. You will handle everyday transactions, assist customers with inquiries, and promote digital self-service options.

This role emphasizes empathy, accuracy, and compliance with focus on lobby management, cash handling, and timely problem resolution. Candidates should be reliable and detail-oriented.

Qualifications

• Minimum 6 months customer service experience, including data entry or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills and ability to provide exceptional customer service.
• Well-organized with time management and prioritization abilities.

Responsibilities

• Adhere to customer service standards and deliver solutions in moments that matter.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers, addressing their immediate needs.
• Balance and process customer transactions accurately and efficiently per policy.
• Log and resolve escalated account service issues and document complaints.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet proficiency

Education

High school diploma or equivalent

Tools

Internet user-level technology

Job description

M&T Bank in Storrs Mansfield, CT seeks a branch associate to deliver exceptional service at the teller window and in-person interactions. You will handle everyday transactions, assist customers with inquiries, and promote digital self-service options.

This role emphasizes empathy, accuracy, and compliance with focus on lobby management, cash handling, and timely problem resolution. Candidates should be reliable and detail-oriented.