Bank Teller — In-Branch Customer Experience & Transactions

M&T Bank Corporation; Stamford (CT); Hybrid; USD 44,000 - 67,000; Full time

Job summary

M&T Bank Corporation in Stamford, CT is seeking a Teller to provide exceptional customer service at the branch, engage customers with digital tools, and handle routine transactions with accuracy.

You will contribute to a welcoming lobby environment, assist with self-service options, and collaborate with banking partners to address customer needs while maintaining compliance and efficiency.

Qualifications

• High school diploma or GED; minimum 6 months customer service experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Well-organized with time management and prioritization skills.
• Proficient with internet user-level technology.
• Bilingual based on branch needs (preferred).

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management: meet and greet customers and address immediate needs.
• Balance and process transactions accurately following Bank Policy.
• Resolve escalated account services issues and log complaints.
• Transition sales opportunities to appropriate banking partner.
• Perform branch operations such as cash ordering, vault, ATM, and wire transfers.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organization

Internet skills

Education

High school diploma or GED

Job description

M&T Bank Corporation in Stamford, CT is seeking a Teller to provide exceptional customer service at the branch, engage customers with digital tools, and handle routine transactions with accuracy.

You will contribute to a welcoming lobby environment, assist with self-service options, and collaborate with banking partners to address customer needs while maintaining compliance and efficiency.