Branch Banking Pro: Sales, Service & Digital Engagement

M&T Bank Corporation

Vergennes (VT)

On-site

USD 26,000 - 43,000

Full time

4 days ago

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Job summary

M&T Bank Corporation in Vergennes, VT is seeking a branch associate to deliver exceptional customer service and drive branch sales. You will assist customers face-to-face, conduct transactions, and promote digital banking solutions while adhering to bank policies and risk controls.

The role emphasizes empathy, customer-centric service, and collaboration with partners to meet customer needs in a fast-paced branch environment.

Qualifications

High school diploma or equivalent (GED) required.
Minimum 1 year of proven retail sales, call center, customer service, or telesales experience.
Strong verbal communication and interpersonal skills to engage diverse customers.
Ability to handle difficult customer conversations with professionalism.
Well-organized with proven time management and prioritization skills.

Responsibilities

Educate customers and explain features and benefits of Consumer and Business Banking solutions.
Engage customers in a variety of ways to promote banking with us and digital capabilities.
Explain loan application criteria and lead with inquiries to identify opportunities.
Proactively reach out to retain and expand Consumer and Business Banking relationships.
Introduce appropriate banking partners when opportunities arise for product solutions.
Adhere to compliance and risk controls and log customer interactions accurately.