Customer Experience Teller - Digital Engagement

Talentify; Whiting (NJ); On-site; USD 29,000 - 44,000; Full time

Job summary

Join M&T Bank in Manchester, NJ as a Branch Associate, delivering friendly, accurate service and handling daily transactions. You will balance cash, process requests, and resolve routine questions with empathy. The role supports a welcoming branch culture and hands-on customer engagement.

Qualified candidates have a GED or high school diploma and at least 6 months of customer service experience, plus strong communication, organization, and digital skills for a fast-paced banking environment.

Qualifications

• High school diploma or GED required.
• 6 months customer service experience preferred.
• Proven verbal communication and interpersonal skills.

Responsibilities

• Provide exceptional branch service and resolve routine customer problems in a timely manner.
• Balance and process customer transactions accurately and efficiently.
• Engage with customers in lobby management and address immediate needs.
• Log customer complaints and escalate as necessary to ensure resolution.
• Assist with AML/KYC related activities and maintain compliance per policy.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Digital fluency

Education

High school diploma or equivalent (GED)

Job description

Join M&T Bank in Manchester, NJ as a Branch Associate, delivering friendly, accurate service and handling daily transactions. You will balance cash, process requests, and resolve routine questions with empathy. The role supports a welcoming branch culture and hands-on customer engagement.

Qualified candidates have a GED or high school diploma and at least 6 months of customer service experience, plus strong communication, organization, and digital skills for a fast-paced banking environment.