Customer Experience Teller: Build Relationships

Fifth Third Bank; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking a CSR/Teller to deliver friendly, accurate service at the teller window and across channel interactions. You will handle cash, process transactions, and refer customers to appropriate partners to meet financial needs.

You will maintain confidentiality, comply with security policies, and contribute to a positive team environment while delivering consistent customer experiences in a busy branch.

Qualifications

• Cash handling responsibilities with accuracy and integrity.
• Interact with customers to identify needs and provide assistance.
• Follow established policies and procedures; apply sound judgment.
• Balance daily transactions and resolve discrepancies according to policy.
• Maintain confidentiality and protect customer information.
• Adapt to varying shifts and scheduling requirements.

Responsibilities

• Provide excellent customer service at the teller window and via branch channels.
• Refer customers to bankers and business partners for consultative conversations.
• Perform daily office duties and support branch operations as needed.
• Maintain knowledge of Retail products and services to answer questions.
• Handle customer questions and ensure timely follow-up.

Skills

Cash handling

Customer interaction

Judgment under policy

Flexibility in scheduling

Education

High school diploma/GED

Job description

Fifth Third Bank in Cincinnati, OH is seeking a CSR/Teller to deliver friendly, accurate service at the teller window and across channel interactions. You will handle cash, process transactions, and refer customers to appropriate partners to meet financial needs.

You will maintain confidentiality, comply with security policies, and contribute to a positive team environment while delivering consistent customer experiences in a busy branch.