Customer Care Teller Specialist

Fifth Third Bank, N.A.; Richmond (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Richmond, KY is seeking a CSR/Teller to deliver exceptional service, handle cash, and refer customers to bankers for advisory conversations. You will follow policies, protect confidential information, and support daily operations in a busy retail banking environment.

The role emphasizes accuracy, compliance, and building trust with customers in a fast-paced community bank setting.

Qualifications

• High school diploma/GED required.
• Experience handling cash and serving customers.
• Ability to interact confidently with the public.
• Knowledge of basic retail policies and procedures.
• Ability to exercise sound judgment and resolve issues.

Responsibilities

• Provide excellent customer service and refer customers to bankers for consultative conversations.
• Handle daily office responsibilities and maintain balanced records.
• Protect customer information and adhere to policies and procedures.
• Resolve customer issues with professionalism and escalate when needed.
• Support consistent, ethical behavior and risk awareness.

Skills

Cash handling

Customer service

Public interaction

Retail policies

Decision making

Integrity

Education

High school diploma/GED

Job description

Fifth Third Bank in Richmond, KY is seeking a CSR/Teller to deliver exceptional service, handle cash, and refer customers to bankers for advisory conversations. You will follow policies, protect confidential information, and support daily operations in a busy retail banking environment.

The role emphasizes accuracy, compliance, and building trust with customers in a fast-paced community bank setting.