Customer Experience Teller & Referral Pro

Fifth Third; MIDDLETOWN (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Middletown, OH is seeking a CSR/Teller to deliver exceptional customer service, handle cash transactions, and promote banking products. You will greet customers, resolve routine inquiries, and refer complex cases to senior staff while maintaining privacy and accuracy.

The role requires strong math, communication, and a professional demeanor, with flexibility in scheduling and a team-oriented mindset.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience and ability to perform basic math.
• Professional appearance and the ability to interact confidently with customers.
• Initiative to start conversations and provide solutions to customer needs.
• Strong reading and writing skills for clear communication.

Responsibilities

• Enhance customer experience by delivering friendly, efficient service.
• Handle daily transactions accurately and maintain cash balancing per policy.
• Refer customers to bank partners for products and services when appropriate.
• Work effectively in a team and follow banking policies and procedures.

Skills

Cash handling

Customer service

Sales referrals

Professional communication

Team player

Education

High school diploma/GED

Job description

Fifth Third Middletown, OH is seeking a CSR/Teller to deliver exceptional customer service, handle cash transactions, and promote banking products. You will greet customers, resolve routine inquiries, and refer complex cases to senior staff while maintaining privacy and accuracy.

The role requires strong math, communication, and a professional demeanor, with flexibility in scheduling and a team-oriented mindset.