Customer-Centric Teller: Grow Relationships & Referrals

Fifth Third; Kentucky; On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Holland, Ohio is seeking a CSR/Teller to deliver exceptional customer service, handle cash, and support daily branch operations. You will listen to customers, identify their needs, and guide them to suitable Retail Banking solutions while upholding ethics and confidentiality.

This full-time role requires a high school diploma or GED, comfort with public interactions, and adherence to bank policies.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures.

Responsibilities

• Deepen relationships by listening to needs and guiding customers to appropriate financial solutions.
• Provide timely follow-up and resolve customer questions.
• Maintain confidentiality and adhere to policies and ethics.
• Refer customers to bankers and partners for consultative conversations.
• Perform daily office duties and keep policy-compliant records.

Skills

Customer service

Cash handling

Public interaction

Decision making

Integrity

Flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank in Holland, Ohio is seeking a CSR/Teller to deliver exceptional customer service, handle cash, and support daily branch operations. You will listen to customers, identify their needs, and guide them to suitable Retail Banking solutions while upholding ethics and confidentiality.

This full-time role requires a high school diploma or GED, comfort with public interactions, and adherence to bank policies.