Branch Teller & Digital Experience Advocate

M&T Bank; Bellows Falls (VT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in Bellows Falls, VT seeks a branch Associate focused on delivering exceptional customer service and accurate transaction processing. You will balance cash, handle account maintenance, and support AML/KYC activities while following bank policies.

We value empathy, digital fluency, and a customer-centric approach, with opportunities to grow within a community-focused branch and collaborate with banking partners to meet customer needs.

Qualifications

• High school diploma or GED required; 6 months of customer service experience including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized; strong time management and prioritization.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process customer transactions accurately following Bank Policy.
• Take ownership of escalated account services issues and log customer complaints.
• Transition sales opportunities and introduce appropriate banking partners.
• Complete branch-related operational activities (e.g., cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately.
• Complete Consumer AML/BSA/KYC-related activities.
• Adhere to compliance and risk controls.
• Promote an environment reflecting the M&T Bank brand and maintain internal controls.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Organizational skills

Prioritization

Internet skills

Data entry

Cash handling

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank in Bellows Falls, VT seeks a branch Associate focused on delivering exceptional customer service and accurate transaction processing. You will balance cash, handle account maintenance, and support AML/KYC activities while following bank policies.

We value empathy, digital fluency, and a customer-centric approach, with opportunities to grow within a community-focused branch and collaborate with banking partners to meet customer needs.