Customer Experience Team Lead

The TJX Companies, Inc.; Mission (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Plan

Healthcare benefits

Job summary

TJ Maxx is seeking a candidate to lead front-of-store operations, ensuring an excellent customer experience and adherence to store standards in Mission, TX. You will mentor Associates, manage POS coverage, and promote loyalty programs to drive sales and loyalty.

The role emphasizes team leadership, strong merchandising know-how, and effective communication with management and peers to maintain a positive work environment and exceptional customer service.

Qualifications

• Strong leadership experience in a retail setting.
• Clear understanding of merchandising techniques.
• Experience training and mentoring associates on front-end principles.
• Ability to communicate effectively with management and staff.
• Proven ability to multitask and stay organized in a busy store.

Responsibilities

• Oversees a team at front of store delivering prompt, courteous service.
• Promotes loyalty programs and enhances customer experience.
• Assigns registers, coordinates breaks, and ensures POS coverage.
• Addresses customer concerns promptly and maintains store standards.
• Trains associates on front-end procedures and safety policies.

Skills

Leadership

Customer service

Merchandising

Training

Communication

Teamwork

Job description

TJ Maxx is seeking a candidate to lead front-of-store operations, ensuring an excellent customer experience and adherence to store standards in Mission, TX. You will mentor Associates, manage POS coverage, and promote loyalty programs to drive sales and loyalty.

The role emphasizes team leadership, strong merchandising know-how, and effective communication with management and peers to maintain a positive work environment and exceptional customer service.