Customer Experience Team Lead

The TJX Companies, Inc.; Middleton (MA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

TJ Maxx in Middleton, MA is seeking a front-end supervisor to promote an excellent customer experience, lead a team, and uphold store standards.

You will train Associates on front-end principles, manage POS coverage, coach loyalty programs, and address customer concerns while keeping the store organized and efficient.

The role requires a flexible schedule including nights and weekends, strong merchandising knowledge, and leadership experience; competitive pay and benefits are offered.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Able to train others
• Capable of multi-tasking
• Strong understanding of merchandising techniques

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Communication

Organizational skills

Multitasking

Train others

Merchandising

Team player

Job description

TJ Maxx in Middleton, MA is seeking a front-end supervisor to promote an excellent customer experience, lead a team, and uphold store standards.

You will train Associates on front-end principles, manage POS coverage, coach loyalty programs, and address customer concerns while keeping the store organized and efficient.

The role requires a flexible schedule including nights and weekends, strong merchandising knowledge, and leadership experience; competitive pay and benefits are offered.