Customer Experience Supervisor: Lead Service & Training

JCPenney; Phoenix (AZ); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation/holidays

401(k) with Company match

Employee discount

Job summary

JCPenney in Phoenix, AZ seeks a Customer Experience Supervisor I to lead and engage associates, coach on customer service, and drive profitable sales growth while delivering superior checkout experiences. You will guide training initiatives and align resources to optimize staffing and customer flow, ensuring high standards across service and performance metrics.

The role emphasizes coaching, leadership, and hands-on management of daily operations, with a focus on customer satisfaction and sales

Qualifications

• Proven ability to coach associates on customer service and sales.
• Experience in directing training initiatives and onboarding.
• Strong leadership and team development skills.
• Focus on driving sales through excellent service and operations.
• Good communication and collaboration across shifts and departments.

Responsibilities

• Act as role model for customer service and sales; direct customer service activities store-wide.
• Train, mentor and coach cashier associates on checkout procedures and service behaviors.
• Shift resources to optimize checkout flow during peak times; use POS tools to monitor performance.
• Coordinate interview processes, orientations and ongoing associate training with store leadership.
• Support company shrink, safety initiatives, and meet performance standards across metrics.

Skills

Customer service

Coaching

Leadership

Sales

Training

Communication

People management

Job description

JCPenney in Phoenix, AZ seeks a Customer Experience Supervisor I to lead and engage associates, coach on customer service, and drive profitable sales growth while delivering superior checkout experiences. You will guide training initiatives and align resources to optimize staffing and customer flow, ensuring high standards across service and performance metrics.

The role emphasizes coaching, leadership, and hands-on management of daily operations, with a focus on customer satisfaction and sales