Customer Experience Supervisor I — Service & Training Leader

JCPenney; Brandon (FL); On-site; USD 28,929 - 35,817; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Term life insurance

Paid vacation and holidays

401(k) with company match

Employee discount on merchandise

Job summary

JCPenney in Brandon, FL is seeking a Customer Experience Supervisor I who will drive profitable sales growth by leading associates, coaching on customer service, and delivering company checkout strategies. You will train cashiers, manage schedules, and monitor performance to ensure outstanding service and efficient operations.

You will align resources with traffic, partner with store leadership, and uphold iCAP and safety standards while fostering a One Team culture focused on results and

Responsibilities

• Acts as a role model for the Manager on Duty program while directing customer service activities.
• Trains, mentors and coaches all cashier associates on checkout procedures.
• Shifts resources to checkouts based on store traffic and uses mobile POS and satellite registers.
• Manages open requisitions, coordinates interviews and onboarding for new hires.
• Supports shrink and safety initiatives and drives performance standards.

Job description

JCPenney in Brandon, FL is seeking a Customer Experience Supervisor I who will drive profitable sales growth by leading associates, coaching on customer service, and delivering company checkout strategies. You will train cashiers, manage schedules, and monitor performance to ensure outstanding service and efficient operations.

You will align resources with traffic, partner with store leadership, and uphold iCAP and safety standards while fostering a One Team culture focused on results and