Customer Experience Supervisor: Lead & Coach Frontline Team

JCPenney; City of Syracuse (NY); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Employee discount

Paid holidays

Job summary

JCPenney in Syracuse, NY is seeking a Customer Experience Supervisor I to lead sales and service, coach associates, and deliver checkout strategies across the store.

You will model outstanding customer service, manage staff schedules, train cashiers, and support onboarding while driving profitable growth. This role emphasizes leadership, accountability, and a commitment to loss prevention and consistent performance standards. Familiarity with POS systems and training programs is a plus.

Qualifications

• Experience leading store teams and coaching associates.
• Strong customer service focus with sales skills.
• Ability to manage schedules and training programs.

Responsibilities

• Act as a role model for customer service; direct store activities.
• Train, mentor and coach cashiers on checkout procedures.
• Shift resources to optimize checkout flow during peak times.
• Coordinate interview and onboarding processes for new hires.
• Support shrink reduction, safety, and performance standards.

Skills

Customer service

Coaching

Leadership

Training

Job description

JCPenney in Syracuse, NY is seeking a Customer Experience Supervisor I to lead sales and service, coach associates, and deliver checkout strategies across the store.

You will model outstanding customer service, manage staff schedules, train cashiers, and support onboarding while driving profitable growth. This role emphasizes leadership, accountability, and a commitment to loss prevention and consistent performance standards. Familiarity with POS systems and training programs is a plus.