Customer Experience Supervisor – In-Store & Online Orders

Whole Foods Market; Town of Florida (NY); On-site; USD 22,000 - 41,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market in New York is seeking a Supervisor to support Customer Service & E-Commerce programs, lead checkout and online order fulfillment at the assigned store. You will focus on safety, quality of outbound orders, and overall team productivity, reporting to the Team Leader.

Responsibilities include guiding daily operations, mentoring Team Members, and upholding health and safety standards while ensuring exceptional customer experiences.

Qualifications

• 12+ months of retail experience.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service.
• Balances in-store service with completing online orders and pickup tasks.
• Monitors customer flow and assigns related tasks to meet needs.
• Seeks awareness of competitors and industry trends.
• Ensures effective responses to questions, requests, and concerns.
• Coaches and develops Team Members to sustain high performance.
• Maintains safety, security, cleanliness, and compliance with regulations.

Skills

Task management

Root-cause analysis

Interpersonal skills

Team building

Customer relationship

Mentoring

Email & MS Office

Job description

Whole Foods Market in New York is seeking a Supervisor to support Customer Service & E-Commerce programs, lead checkout and online order fulfillment at the assigned store. You will focus on safety, quality of outbound orders, and overall team productivity, reporting to the Team Leader.

Responsibilities include guiding daily operations, mentoring Team Members, and upholding health and safety standards while ensuring exceptional customer experiences.