E-Commerce & In-Store Service Supervisor

Whole Foods Market; Town of Islip (NY); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness support

Job summary

Whole Foods Market in New York is seeking a Supervisor to support Customer Service & E-Commerce programs, lead checkout and grocery delivery/pickup at your store, and monitor KPI metrics. You will manage daily operations, balance labor, and coach Team Members toward safety, quality, and strong customer service.

Collaborate with store leadership and external partners, drive process improvements, ensure regulatory compliance, and foster a positive, high-performing team culture.

Qualifications

• 12+ months retail experience.
• Ability to lift 50 lbs.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service quality.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns tasks for in-store and online order completion.
• Drives awareness of competitors and industry trends.
• Ensures effective responses to customer questions and concerns.
• Partners with store leadership and 1P/3P teams to support operations.

Skills

Task management

KPI analysis

Interpersonal skills

Coaching/mentoring

Email & MS Office

Job description

Whole Foods Market in New York is seeking a Supervisor to support Customer Service & E-Commerce programs, lead checkout and grocery delivery/pickup at your store, and monitor KPI metrics. You will manage daily operations, balance labor, and coach Team Members toward safety, quality, and strong customer service.

Collaborate with store leadership and external partners, drive process improvements, ensure regulatory compliance, and foster a positive, high-performing team culture.