Customer Experience Supervisor - In-Store & Online Orders

Whole Foods Market; Madison (NJ); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in New Jersey seeks a Supervisor to support Customer Service and E-Commerce programs, guiding checkout and online order fulfillment at the store. You will focus on safety, quality, pickup experience, and productivity while monitoring KPIs to drive performance.

You will back the Team Leader by coaching Team Members, ensuring adherence to health and safety regulations, and promoting the company values across store programs.

Qualifications

• Delivers outstanding customer experience and leads the team in service delivery.
• Balances in-store customer flow with online order accuracy and speed.
• Ensures safety, policy compliance, and effective collaboration with partners.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Sets expectations for balancing in-store and online order tasks.
• Monitors customer flow and assigns service tasks to meet needs.
• Keeps abreast of competitors and industry trends.
• Responds effectively to questions or concerns from customers.
• Fosters positive teamwork and high morale within the team.
• Maintains safety and security standards; ensures regulatory compliance.
• Coaches and motivates Team Members to reduce turnover.

Skills

Task management

Root-cause analysis

Interpersonal skills

Mentoring

Customer relations

Email proficiency

Tools

Microsoft Office

Job description

Whole Foods Market in New Jersey seeks a Supervisor to support Customer Service and E-Commerce programs, guiding checkout and online order fulfillment at the store. You will focus on safety, quality, pickup experience, and productivity while monitoring KPIs to drive performance.

You will back the Team Leader by coaching Team Members, ensuring adherence to health and safety regulations, and promoting the company values across store programs.