Customer Experience Lead: In-Store & E‑Commerce Orders

Whole Foods Market; City of Rochester (NY); On-site; USD 23,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness support

Job summary

Whole Foods Market in New York is seeking a Supervisor to support Customer Service & E-Commerce programs at your store. You will lead processes for checkout experiences and grocery delivery & pickup, monitor KPIs, and drive safety, quality, and team productivity.

You will assist the Team Leader in developing Team Members and ensuring adherence to health and safety regulations. The role emphasizes guarding cash handling, labor utilization, and efficient store processes while fostering a positive,

Qualifications

• Balance in-store service with online order completion.
• Monitor customer flow and assign tasks to staff.
• Ensure health and safety regulations are followed.
• Capable of lifting up to 50 lbs and performing physical duties.

Responsibilities

• Delivers outstanding customer experience; holds team accountable.
• Establishes balance between in-store service and online orders.
• Monitors in-store and online customer flow; assigns tasks.
• Seeks awareness of competitors and industry trends.
• Ensures an effective response to customer questions and concerns.
• Supports relationships with leaders and partners, e.g., delivery drivers.
• Fosters teamwork and morale; maintains safety and security standards.
• Develops and mentors Team Members; minimizes turnover.

Skills

Task management

Data analysis

Interpersonal skills

Team building

Teaching others

Tools

Microsoft Office

Job description

Whole Foods Market in New York is seeking a Supervisor to support Customer Service & E-Commerce programs at your store. You will lead processes for checkout experiences and grocery delivery & pickup, monitor KPIs, and drive safety, quality, and team productivity.

You will assist the Team Leader in developing Team Members and ensuring adherence to health and safety regulations. The role emphasizes guarding cash handling, labor utilization, and efficient store processes while fostering a positive,