Customer Experience Lead - Coaching, Checkout & Growth

JCPenney; Merritt Island (FL); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney seeks a Customer Experience Supervisor I on Merritt Island, FL. You will lead customer service, coach associates, and drive training initiatives while delivering strong checkout experiences across the store.

You will schedule staff, monitor performance metrics, and support company programs to improve sales, service, and associate development. The role emphasizes leadership and accountability in a dynamic retail setting.

Qualifications

• Experience leading customer service in a retail environment.
• Proven ability to train cashiers and coaching staff.
• Strong leadership skills with a focus on service quality and productivity.

Responsibilities

• Direct customer service and sales activities storewide.
• Train and mentor cashier staff on checkout procedures.
• Manage checkout resources and staffing to reduce wait times.
• Oversee interview processes, orientations, and ongoing associate training.
• Support shrink and safety initiatives and ensure policy compliance.

Skills

Customer service

Coaching

Leadership

Training

People management

Job description

JCPenney seeks a Customer Experience Supervisor I on Merritt Island, FL. You will lead customer service, coach associates, and drive training initiatives while delivering strong checkout experiences across the store.

You will schedule staff, monitor performance metrics, and support company programs to improve sales, service, and associate development. The role emphasizes leadership and accountability in a dynamic retail setting.