Customer Experience Supervisor - Front End & Training

The TJX Companies, Inc.; Lancaster (Lancaster County); Presencial; USD 20 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Associate discount

401(k) Match

Medical/dental/vision

Life insurance

Paid holidays/vacation/sick

Resumo da oferta

The TJX Companies, Inc. in Lancaster, PA is seeking a front-of-store leader to drive excellent customer service and promote loyalty programs. You will supervise Associates, coordinate POS coverage, and ensure store operations run smoothly while upholding labor standards.

Responsibilities include coaching teammates, training on merchandising and customer experience, and maintaining a clean, organized store. A strong emphasis on teamwork, communication, and adaptability is required.

Qualificações

• 1 year retail and 6 months of leadership experience
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others

Responsabilidades

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Conhecimentos

Strong communication

Team player

Multitasking

Leadership experience

Attention to detail

Retail experience

Descrição da oferta de emprego

The TJX Companies, Inc. in Lancaster, PA is seeking a front-of-store leader to drive excellent customer service and promote loyalty programs. You will supervise Associates, coordinate POS coverage, and ensure store operations run smoothly while upholding labor standards.

Responsibilities include coaching teammates, training on merchandising and customer experience, and maintaining a clean, organized store. A strong emphasis on teamwork, communication, and adaptability is required.