Customer Experience Leader - Front End & Training

The TJX Companies, Inc.; Fort Lauderdale (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Health benefits

Paid holidays/vacation/sick

401(k)

Job summary

The TJX Companies, Inc. in Fort Lauderdale, FL is seeking an front-end supervisor to promote an outstanding customer experience and lead a team of Associates at the front of the store.

You will model superior customer service, train staff on front-end principles, and help ensure an organized shopping environment. You will also coordinate POS coverage, address customer concerns promptly, and work with management on training needs to improve effectiveness while upholding labor laws and store

Qualifications

• Experience leading frontline retail teams and delivering strong customer service.
• Ability to train and mentor associates on front-end processes.
• Strong communication and organizational skills.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Communication

Merchandising

Job description

The TJX Companies, Inc. in Fort Lauderdale, FL is seeking an front-end supervisor to promote an outstanding customer experience and lead a team of Associates at the front of the store.

You will model superior customer service, train staff on front-end principles, and help ensure an organized shopping environment. You will also coordinate POS coverage, address customer concerns promptly, and work with management on training needs to improve effectiveness while upholding labor laws and store