Customer Experience Supervisor - Front End Leadership

The TJX Companies, Inc.; Richmond (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision insurance

Life insurance

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. is hiring at its USA location in Virginia. The role focuses on creating a positive customer experience, training associates, and supporting store operations including POS coverage and safety compliance. Flexible, team-driven leadership experience is valued for this opportunity.

Ideal candidates will have retail experience, a basic grasp of merchandising techniques, and strong communication skills to drive loyalty programs and maintain store standards.

Qualifications

• 1 year of retail experience required
• 6 months of leadership experience preferred
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to adapt to changes in direction or unexpected situations
• Team player, effective with peers and supervisors
• Ability to train others

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership

Merchandising

Communication

Job description

The TJX Companies, Inc. is hiring at its USA location in Virginia. The role focuses on creating a positive customer experience, training associates, and supporting store operations including POS coverage and safety compliance. Flexible, team-driven leadership experience is valued for this opportunity.

Ideal candidates will have retail experience, a basic grasp of merchandising techniques, and strong communication skills to drive loyalty programs and maintain store standards.