Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Puyallup (WA); Presencial; USD 25.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Associate discount

401(k) matching

Medical/dental/vision

Paid holidays/vacation

Life insurance

Employee assistance program

Descripción de la vacante

The TJX Companies, Inc. in the United States is seeking a front‑of‑store leader to promote an excellent customer experience and guide Associates. You will model best practices, help train team members, and ensure the store runs with high standards of service and integrity.

Ideal candidates demonstrate strong merchandising knowledge, multitasking abilities, and effective communication. The role supports flexible schedules including nights and weekends and offers comprehensive benefits.

Formación

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsabilidades

• Promoting an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
• Role models outstanding customer service.
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and coaches Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Conocimientos

Customer service

Communication

Organizational skills

Team leadership

Training others

Merchandising

Multi-tasking

Descripción del empleo

The TJX Companies, Inc. in the United States is seeking a front‑of‑store leader to promote an excellent customer experience and guide Associates. You will model best practices, help train team members, and ensure the store runs with high standards of service and integrity.

Ideal candidates demonstrate strong merchandising knowledge, multitasking abilities, and effective communication. The role supports flexible schedules including nights and weekends and offers comprehensive benefits.