Retail Customer Experience Leader

The TJX Companies, Inc.; Chesapeake (VA); On-site; USD 42,254,000 - 43,697,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. is seeking a front-end leadership role at our Chesapeake, VA location to promote an excellent customer experience and manage a team of Associates.

You will model outstanding service, train staff, oversee register coverage, and support loyalty and credit programs while ensuring store standards and labor compliance. Responsibilities include coaching on front-end operations, handling customer concerns promptly, and maintaining a clean, organized store environment with

Qualifications

• 1 year retail experience and at least 6 months in a leadership role.
• Strong communication and organizational skills with attention to detail.
• Flexibility to work nights and weekends.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Multi-tasking

Communication skills

Attention to detail

Adaptability

Team leadership

Training others

Retail experience

Job description

The TJX Companies, Inc. is seeking a front-end leadership role at our Chesapeake, VA location to promote an excellent customer experience and manage a team of Associates.

You will model outstanding service, train staff, oversee register coverage, and support loyalty and credit programs while ensuring store standards and labor compliance. Responsibilities include coaching on front-end operations, handling customer concerns promptly, and maintaining a clean, organized store environment with