Customer Experience & Store Ops Lead

fivebelow; West Orange (NJ); On-site; USD 19,000 - 27,000; Full time

Job summary

Five Below is hiring for a Store Lead role in our West Orange, NJ location. You will oversee daily store operations, train crew members on our BE ST customer service approach, and ensure a fast, friendly checkout experience for every guest.

You will lead associates, manage opening/closing duties, and collaborate with leadership to drive sales and maintain store standards. This hourly position requires flexibility, energy, and a passion for delivering WOW customer service.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Wows customers through personal contact with customers.
• Trains crew on the B.E.S.T. customer service experience; ensuring a fast, friendly checkout experience.
• Oversee daily activities of store associates and ensure excellent customer service.
• Assist with receiving, unpacking, and organizing new stock.
• Act as Manager on Duty and take full responsibility for store operations and staff.
• Open or close the store, secure cash, locks, alarms, and daily operations.
• Support onboarding and ongoing training of associates.
• Drive store sales and control expenses via merchandising and staff performance.
• Partner with store leadership on merchandising and World Recovery.
• Perform store maintenance and housekeeping.

Job description

Five Below is hiring for a Store Lead role in our West Orange, NJ location. You will oversee daily store operations, train crew members on our BE ST customer service approach, and ensure a fast, friendly checkout experience for every guest.

You will lead associates, manage opening/closing duties, and collaborate with leadership to drive sales and maintain store standards. This hourly position requires flexibility, energy, and a passion for delivering WOW customer service.