Customer Experience & Store Operations Manager

Cadient, LLC; Woodbridge (CT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Vision insurance

Dental insurance

Life insurance

Legal plan

Paid time off

Retirement benefits

Job summary

ShopRite of Woodbridge is seeking an experienced Customer Service Manager to lead daily store operations and drive an exceptional customer experience. You will supervise Front End activities, ensure safety and regulatory compliance, and guide associates toward achieving store goals.

The role emphasizes collaboration with the Store Manager, development of staff, and maintaining high standards in presentation, efficiency, and customer service across departments.

Qualifications

• Ability to make decisions to improve business results based on data available.
• Proficient in reading, writing, speaking English.
• Ability to perform basic math and calculations.
• Strong customer service focus and interpersonal skills.
• Ability to lead and develop associates to meet store goals.

Responsibilities

• Direct and supervise store operations with focus on sales, profit, customer experience, and associate engagement.
• Drive a culture of continuous improvement and positive behavior changes.
• Ensure safety, cleanliness, and compliance with policies and regulations across all departments.
• Oversee Front End operations, bookkeeping, and cashier functions, including self-checkout and Home services where applicable.
• Coach, train, and onboard new associates, providing feedback and development opportunities.

Skills

Decision making

English literacy

Math/basic counting

Customer service

Leadership

Job description

ShopRite of Woodbridge is seeking an experienced Customer Service Manager to lead daily store operations and drive an exceptional customer experience. You will supervise Front End activities, ensure safety and regulatory compliance, and guide associates toward achieving store goals.

The role emphasizes collaboration with the Store Manager, development of staff, and maintaining high standards in presentation, efficiency, and customer service across departments.