Customer Experience Leader - Store Operations Manager

Ocean State Job Lot; Oxford Park (CT); On-site; USD 43,000 - 57,000; Full time

Benefits offered by this job

401k Savings Program

Flexible work schedules

Discount programs

Job summary

ShopRite of Cromwell is seeking a Customer Service Manager to lead store operations and drive a positive customer experience. You will supervise Front End teams, monitor performance, and implement best practices to achieve sales and service goals.

Located in Cromwell, CT, this exempt, full-time role offers growth opportunities within Store Operations and a benefits package. Strong leadership, communication, and coaching skills are essential to success in this role.

Qualifications

• Ability to lead a store team to meet service goals.
• Strong communication and coaching skills.
• Ability to interpret performance data and take corrective actions.
• Commitment to safety, presentation, and efficiency standards.

Responsibilities

• Direct and supervise Front End Associates and store operations.
• Drive a culture of customer focus and continuous improvement.
• Oversee onboarding, training, and performance feedback for Associates.
• Ensure compliance with safety, presentation, and efficiency policies.

Skills

Leadership

Customer service

Staff coaching

Performance management

Job description

ShopRite of Cromwell is seeking a Customer Service Manager to lead store operations and drive a positive customer experience. You will supervise Front End teams, monitor performance, and implement best practices to achieve sales and service goals.

Located in Cromwell, CT, this exempt, full-time role offers growth opportunities within Store Operations and a benefits package. Strong leadership, communication, and coaching skills are essential to success in this role.