Customer Experience & People Leader

Cadient, LLC; Bound Brook (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Vision insurance

Dental insurance

Life insurance

Legal plan

Job summary

ShopRite is seeking a Customer Service Manager in Bound Brook, NJ. The role reports to the Store Manager and drives customer experience, associate engagement, and store operations in a high-volume environment.

Essential duties include supervising Front End operations, coaching Associates, maintaining safety and presentation standards, and ensuring compliance with company policies and regulations. Exempt, full-time position in Store Operations.

Qualifications

• Ability to make decisions to improve business results based on data available.
• Ability to read, write, speak, analyze, interpret, and understand the English language.
• Ability to perform basic math.
• Ability to interact with customers in a friendly and helpful way.

Responsibilities

• Direct and supervise all functions and activities of the store to achieve sales, profit, customer experience, and associate engagement.
• Provide leadership to the store team and give ongoing feedback and coaching.
• Oversee Front End, Bookkeeping, Courtesy, Scanning and related duties as applicable.
• Maintain safety, cleanliness, and accurate pricing; ensure regulatory compliance.
• Lead talent development and ensure adherence to store policies and labor laws.

Skills

Decision making

English proficiency

Basic math

Customer service

Tools

Basic computer skills

Job description

ShopRite is seeking a Customer Service Manager in Bound Brook, NJ. The role reports to the Store Manager and drives customer experience, associate engagement, and store operations in a high-volume environment.

Essential duties include supervising Front End operations, coaching Associates, maintaining safety and presentation standards, and ensuring compliance with company policies and regulations. Exempt, full-time position in Store Operations.