Customer Experience Manager - Flexible Schedules

Cadient, LLC; Hamden (CT); On-site; USD 43,000 - 57,000; Full time

Benefits offered by this job

401k Savings Program

Flexible schedules

Discount programs

Well-being programs

Community involvement

Recognition programs

Training & career prep

Medical/Dental/Vision insurance

Life insurance

Disability insurance

Job summary

ShopRite of Hamden is seeking a Customer Service Manager to lead store operations and drive customer experience. You will supervise front-end, bookkeeping, and checkout functions while ensuring safety, compliance, and merchandising standards.

The role emphasizes associate development, performance coaching, and strong teamwork to achieve sales and service goals. A competitive benefits package is provided, with opportunities for leadership growth within the store operations team and community

Qualifications

• Ability to make decisions to improve business results based on data available.
• Ability to read, write, speak, and understand English.
• Basic math proficiency.
• Ability to stand/walk for a full shift.
• Basic computer functions.
• Lift 25 lbs regularly and up to 60 lbs occasionally.
• Interact with customers in a friendly, helpful manner.
• Lead and collaborate with Associates and teams.
• Schedule flexibility for store operations.
• Ability to lead and engage Associates to meet store goals.
• Awareness of food safety, temperature control, and safety policies.

Responsibilities

• Direct and supervise store functions and Associates to meet goals.
• Drive customer experience and associate engagement.
• Lead front-end, bookkeeping, and checkout operations.
• Ensure safety, cleanliness, and compliance with policies.
• Support onboarding, training, and performance development.
• Present a professional appearance and maintain department standards.
• Monitor pricing, inventory, and merchandising to ensure accuracy.

Skills

Decision making

English fluency

Basic math

Stamina

Computer skills

Lifting 25-60 lbs

Customer interaction

Teamwork

Schedule flexibility

Leadership

Food safety awareness

Temperature awareness

Dust/cleaner tolerance

Ladder access

Job description

ShopRite of Hamden is seeking a Customer Service Manager to lead store operations and drive customer experience. You will supervise front-end, bookkeeping, and checkout functions while ensuring safety, compliance, and merchandising standards.

The role emphasizes associate development, performance coaching, and strong teamwork to achieve sales and service goals. A competitive benefits package is provided, with opportunities for leadership growth within the store operations team and community