Customer Experience Leader, Store Operations

Cadient, LLC; Middletown (NJ); On-site; USD 42,000 - 52,000; Full time

Job summary

ShopRite of Kings Commons in Middletown, NJ is seeking a Customer Service Manager to lead store operations, drive sales, and enhance the customer experience. You will supervise front-end and store activities, uphold safety and quality standards, and mentor a team of associates to deliver exceptional service.

You’ll rely on data to make decisions, manage staffing, and coordinate training. The role demands strong leadership, communication, and the ability to maintain a welcoming, efficient store

Qualifications

• Ability to make decisions to improve business results based on data available.
• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to perform basic math.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to perform basic computer functions.
• Ability to bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 60 lbs.
• Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
• Ability to work in varying temperatures.
• Ability to tolerate dust and cleaning agents during routine housekeeping duties.
• Ability to climb a ladder to retrieve items from overhead racking and storage areas.
• Ability to interact with Customers in a friendly and helpful way.
• Ability to work cooperatively with others.
• Ability to work all assigned work schedules and comply with all time and attendance policies.
• Ability to engage and lead Associates to achieve store goals.

Responsibilities

• Direct and supervise all functions and activities of the store to achieve goals.
• Build and drive a culture of continuous improvement.
• Ensure safety, food safety, and regulatory compliance across store operations.
• Oversee Front End, Bookkeeping, Courtesy, Scanning and related duties.
• Provide onboarding, coaching, and development for Associates.
• Monitor sales, profit, costs, and develop action plans to reach targets.
• Maintain staffing levels to meet customer experience needs.
• Ensure pricing accuracy and shelf presentation across departments.

Skills

Decision making

English language

Basic math

Stand/walk

Computer skills

Lifting 25-60 lbs

Customer interaction

Team leadership

Attendance/scheduling

Working temps adaptability

Job description

ShopRite of Kings Commons in Middletown, NJ is seeking a Customer Service Manager to lead store operations, drive sales, and enhance the customer experience. You will supervise front-end and store activities, uphold safety and quality standards, and mentor a team of associates to deliver exceptional service.

You’ll rely on data to make decisions, manage staffing, and coordinate training. The role demands strong leadership, communication, and the ability to maintain a welcoming, efficient store