Customer Experience Lead & Store Merchandiser

Ocean State

Hyannis (MA)

On-site

USD 22,000 - 25,000

Full time

6 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Generous Paid Time Off

Comprehensive Health & Wellness

Flexible Spending Account (FSA)

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot is seeking a Store Specialist to enhance the customer experience at our Hyannis location. You will handle customer inquiries, operate complex POS transactions, and ensure the assigned areas are merchandised and restocked following company standards.

The role includes supervising and coordinating associates, training, and communicating improvements to store leadership. Availability for nights and weekends is required, and full-time status is expected.

Qualifications

Prior retail merchandising, customer service and/or cashier experience is preferred.
Basic math and reading skills required.
Legible handwriting and good verbal and written communication skills required.

Responsibilities

Build lasting relationships by providing exceptional customer service.
Assist customers with inquiries, locate items, complete purchases, and handle transactions accurately.
Perform advanced point-of-sale functions.
Promote company-wide initiatives (donations, loyalty programs).
Maintain visually appealing displays and restock areas.
Merchandise new items according to guidelines.
Train and coordinate associates, manage breaks per policy.