Customer Experience & Storage Pickup Associate

Floor & Decor; Knoxville (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k with company match

ESPP (Employee Stock Purchase Plan)

Referral Bonus

Health, Dental, Vision, Life Insurance

Job summary

Floor & Decor in Knoxville, TN is hiring for a store associate to greet customers and manage the customer pickup process. The role requires knowledge of SOPs, security checks for pickup, and strong product knowledge to assist with selections.

The position offers a minimum base pay from $15.15 per hour with higher starting pay based on experience, and supports a dynamic, fast-paced retail environment with opportunities for growth and benefits.

Qualifications

• 1 year of retail sales experience required or equivalent.
• Excellent verbal and written communication skills.
• Strong interpersonal skills across all levels of store staff.
• Strong computer skills and internet project coordination experience.
• Self-starter able to work in a fast-paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering standard operating procedures (SOP).
• Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so.
• Obtain the required customer information on all storage buy pickups.
• Deliver customer storage buy orders in POS.
• Comply with the company’s safety SOP for lifting practices.
• Be an expert in all product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.
• Act and work in a manner consistent with the company’s core roles.

Skills

Retail sales experience

Communication skills

Interpersonal skills

Computer skills

Self-starter

Tools

POS system

Job description

Floor & Decor in Knoxville, TN is hiring for a store associate to greet customers and manage the customer pickup process. The role requires knowledge of SOPs, security checks for pickup, and strong product knowledge to assist with selections.

The position offers a minimum base pay from $15.15 per hour with higher starting pay based on experience, and supports a dynamic, fast-paced retail environment with opportunities for growth and benefits.