Customer Experience & Pickup Specialist

Floor & Decor Holdings Inc. (old); Naples (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. Naples store seeks a customer-focused associate to greet customers and manage the storage buy pick-up process, with accuracy and safety at the core.

You will assist customers with product questions, stock and clean areas per brand standards, and follow SOPs for phone answering and identity verification. This role offers both full-time and part-time options, with starting pay at $15.15 per hour plus experience-based increases.

Qualifications

• Retail or customer service experience required.
• Excellent communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and assist with the storage buy process.
• Manage storage buy pick-up in the POS and verify identities.
• Follow SOPs for phone answering and customer information collection.

Skills

Customer service

Verbal & written communication

Interpersonal skills

SOP compliance

POS familiarity

Tools

POS system

Computer skills

Job description

Floor & Decor Holdings Inc. Naples store seeks a customer-focused associate to greet customers and manage the storage buy pick-up process, with accuracy and safety at the core.

You will assist customers with product questions, stock and clean areas per brand standards, and follow SOPs for phone answering and identity verification. This role offers both full-time and part-time options, with starting pay at $15.15 per hour plus experience-based increases.