Customer Service Pro — Waste Solutions Hotline

Ecowaste Solutions; Springdale (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Health plans

Dental and vision

Company-paid basic life insurance

Retirement match up to 5%

Paid time off

Job summary

Ecowaste Solutions is seeking a Customer Service Representative in Springdale, AR. This full-time, on-site role focuses on handling residential and commercial inquiries, resolving issues, and maintaining accurate customer profiles.

You will log interactions, respond promptly, and support contract changes while delivering friendly, professional service. The position emphasizes accuracy, timely communication, and the ability to learn Ecowaste Solutions' services, policies, and routes to ensure

Qualifications

• Comfortable with Business English, spelling, punctuation, and general office processes; bilingual a plus.
• Skilled in operating a personal computer and office equipment.
• Data entry experience is a plus, whether from prior work or coursework.
• Excellent verbal communication skills and a genuine customer service mindset.
• Familiarity with Windows, Outlook, Excel, and Word.
• Ability to read and follow maps or GPS.
• High school diploma or GED.

Responsibilities

• Build knowledge of the waste services industry and Ecowaste Solutions processes through hands-on experience and proven routines.
• Respond to residential and commercial customer service calls in a timely, accurate, and professional manner.
• Handle routine service changes and contract compliance matters, including outbound calls.
• Respond to internal and external calls and emails promptly so concerns are understood and resolved.
• Review performance metric reports with your manager and build action plans for growth.
• Create and maintain customer profiles in the account database, including route and service information.
• Log customer service interactions accurately and on time for tracking.
• Perform other job related duties as required.

Skills

Verbal communication

Data entry

Customer service mindset

Windows familiarity

Maps/GPS reading

Education

High school diploma or GED

Tools

Outlook

Excel

Microsoft Word

Job description

Ecowaste Solutions is seeking a Customer Service Representative in Springdale, AR. This full-time, on-site role focuses on handling residential and commercial inquiries, resolving issues, and maintaining accurate customer profiles.

You will log interactions, respond promptly, and support contract changes while delivering friendly, professional service. The position emphasizes accuracy, timely communication, and the ability to learn Ecowaste Solutions' services, policies, and routes to ensure