Customer Experience Specialist: Delight Customers

Coastal Waste & Recycling Inc.; Boca Raton (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision

401(k) match

Paid time off

Career growth

Team environment

Job summary

Coastal Waste & Recycling Inc. is seeking a Customer Experience Representative to be the voice of our company, delivering exceptional service via phone, email and other channels. You’ll help customers with service inquiries, billing, and account information, while partnering with Operations to ensure a seamless experience across markets.

Join a team-focused environment with growth opportunities. We value safety, collaboration, and a positive attitude, and offer competitive pay, comprehensive

Qualifications

• Previous customer service experience.
• Strong communication and active listening skills.
• A positive attitude with a passion for helping people.
• Excellent problem-solving and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and learning new technology.
• Experience with Microsoft Office applications.
• Bilingual (English/Spanish or English/Creole) is a plus.

Responsibilities

• Deliver exceptional customer service through phone, email, and other communication channels.
• Respond to customer inquiries regarding services, billing, account information, and service requests.
• Resolve customer concerns by identifying solutions and partnering with Operations to ensure timely follow-up.
• Process account changes, new service requests, cancellations, and other customer transactions accurately.
• Maintain detailed and accurate customer records within company systems.
• Communicate clearly and professionally while building positive relationships with customers.
• Partner with teammates across all Coastal markets to help balance workloads and provide seamless customer support.
• Follow up with customers, when appropriate, to ensure concerns have been resolved and expectations have been exceeded.
• Support special projects and other customer experience initiatives as assigned.

Skills

Customer service

Communication

Active listening

Bilingual (EN/ES)

Tools

Microsoft Office

Job description

Coastal Waste & Recycling Inc. is seeking a Customer Experience Representative to be the voice of our company, delivering exceptional service via phone, email and other channels. You’ll help customers with service inquiries, billing, and account information, while partnering with Operations to ensure a seamless experience across markets.

Join a team-focused environment with growth opportunities. We value safety, collaboration, and a positive attitude, and offer competitive pay, comprehensive