Customer Experience Specialist (Training)

CarMax Inc.; Corpus Christi (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Team-based bonus

Job summary

CarMax in Corpus Christi is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience while learning hands-on in a fast-paced environment. You will assist customers through sales, appraisals, paperwork, and service coordination, aligning with CarMax's simple, transparent process.

You will build strong customer relationships, communicate clearly, and work across teams to ensure accurate documentation and a smooth journey from purchase to service.

Qualifications

• High School Diploma or equivalent required.
• Valid driver’s license required.
• Strong communication and interpersonal skills.
• Ability to multitask and meet deadlines.
• Ability to read and transcribe data accurately.
• Physical ability to lift up to 25 lbs.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document details for appraisals.
• Manage inventory processes including check-in and scanning.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks like printing reports and processing paperwork.
• Coordinate service appointments and review repair orders for billing accuracy.
• Follow EH&S requirements and keep a clean work area.

Skills

Communication

Relationship building

Integrity

Teamwork

Customer focus

Multitasking

Data entry

Physical ability

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

CarMax in Corpus Christi is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience while learning hands-on in a fast-paced environment. You will assist customers through sales, appraisals, paperwork, and service coordination, aligning with CarMax's simple, transparent process.

You will build strong customer relationships, communicate clearly, and work across teams to ensure accurate documentation and a smooth journey from purchase to service.