Customer Experience Specialist in Training

CarMax; Denton (TX); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday time

Job summary

CarMax in Denton, TX is seeking a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles. You will learn hands-on in a fast-paced environment, handling vehicle appraisals, paperwork, and service coordination while upholding CarMax's values of honesty and integrity.

You will deliver a friendly, customer-first experience, develop product knowledge, and support teams across sales, appraisal, and service processes.

Qualifications

• Strong communication skills and confidence representing CarMax and its products.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Communication skills

Customer service

Relationship building

Teamwork

Attention to detail

Multi-tasking

Data transcription

Reliability

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax in Denton, TX is seeking a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles. You will learn hands-on in a fast-paced environment, handling vehicle appraisals, paperwork, and service coordination while upholding CarMax's values of honesty and integrity.

You will deliver a friendly, customer-first experience, develop product knowledge, and support teams across sales, appraisal, and service processes.