Customer Experience Specialist (Temp-to-Hire)

CareerPros, LLC; La Porte City (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

Sedona Staffing Services in La Porte City, IA is seeking a Customer Experience Associate to serve as a primary contact for customers, vendors, and the public. The role involves delivering professional service, managing communications, assisting with billing, and supporting general office tasks.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to learn company offerings.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or office settings preferred.
• Strong verbal and written communication skills.
• Proficient with basic computer and office software.
• Able to learn products and work independently or in a team.
• Reliable and adaptable in a fast-paced environment.

Responsibilities

• Handle customer communications by phone, email, and other channels and direct inquiries to the right personnel.
• Assist customers, visitors, vendors, and delivery personnel professionally.
• Maintain accurate customer records, service requests, orders, and account notes.
• Respond to billing inquiries, process payments, issue receipts, and maintain records while protecting confidential information.
• Build positive relationships and resolve routine concerns; follow up on account issues and escalate as needed.
• Identify customer needs and promote company products, services, and promotions.
• Perform general office duties including data entry, filing, scanning, and document preparation.
• Follow company policies and participate in ongoing training.
• Perform other duties as assigned.

Skills

Customer service

Communication

Data entry

Organization

Education

High school diploma

Tools

Office software

Job description

Sedona Staffing Services in La Porte City, IA is seeking a Customer Experience Associate to serve as a primary contact for customers, vendors, and the public. The role involves delivering professional service, managing communications, assisting with billing, and supporting general office tasks.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to learn company offerings.