Network Operations - CSR Specialist

Sedona Staffing Services; La Porte City (IA); On-site; USD 23,000 - 32,000; Full time

Job summary

Sedona Staffing Services is seeking a dependable Customer Service Specialist to respond to inquiries, recommend products based on needs, and deliver exceptional support throughout the customer journey.

The role requires 2+ years of customer service experience, strong communication skills, and the ability to multitask in an office setting. Pay is $20/hour, with full-time hours from 8:00 AM to 4:30 PM in Waterloo/LaPorte City, IA.

Qualifications

• 2+ years of customer service experience required.
• Associate’s degree or equivalent experience preferred.
• Strong communication and computer skills.
• Ability to multitask and stay organized.
• Positive attitude and team mindset.

Responsibilities

• Answer calls and respond to customer inquiries.
• Recommend products and service solutions.
• Process service requests, changes, and troubleshooting tickets.
• Maintain accurate customer records.
• Deliver friendly, efficient customer service.

Skills

Customer service

Communication skills

Multitasking

Team mindset

Education

Associate's degree or equivalent

Job description

Network Operations - CSR Support Specialist

Location: Waterloo/LaPorte City
Pay: $20.00/hour, based on experience
Schedule: Full-Time, 8-4:30pm

Job Summary

Sedona Staffing Services is seeking a dependable and customer-focused Customer Service Specialist. This role is responsible for responding to customer inquiries, recommending products and services based on customer needs, and delivering exceptional support throughout the customer experience.

Responsibilities

• Answer calls and respond to customer inquiries
• Recommend products and service solutions
• Process service requests, changes, and troubleshooting tickets
• Maintain accurate customer records
• Deliver friendly, efficient customer service

Qualifications

• 2+ years of customer service experience required
• Associate’s degree or equivalent experience preferred
• Strong communication and computer skills
• Ability to multitask and stay organized
• Positive attitude and team mindset

Environment

• Office setting
• Regular phone and computer use
• Occasional lifting up to 30 lbs