Customer Experience Pro | NPS Liaison & First-Contact Expert

Hertz-1; Des Moines (IA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision plan options.

401(k) employer matching.

Paid Parental Leave & Adoption Support

Employee Assistance Program

Educational Reimbursement & Discounts

Voluntary Insurance Programs

Perks & Discounts – Theme Park Tickets

Gym Discounts

Job summary

Hertz-1 in Des Moines, IA is seeking a Customer Experience Associate to deliver exceptional service at the counter and drive guest satisfaction. You will resolve issues on first contact, support the NPS program, and work with the team to understand customer needs.

The role emphasizes coaching teammates, maintaining policy standards, and contributing to a welcoming, professional experience for every guest.

Qualifications

• 3+ years in customer service with operations and sales experience.
• Rental car experience a plus.
• Excellent communication and leadership skills.

Responsibilities

• Provide first contact resolution and superior customer interactions at the counter.
• Act as the primary NPS liaison for management and analyze results.
• Guide staff, coach individuals, and ensure compliance with corporate policies.

Skills

Customer service

Communication

Leadership

Problem solving

Job description

Hertz-1 in Des Moines, IA is seeking a Customer Experience Associate to deliver exceptional service at the counter and drive guest satisfaction. You will resolve issues on first contact, support the NPS program, and work with the team to understand customer needs.

The role emphasizes coaching teammates, maintaining policy standards, and contributing to a welcoming, professional experience for every guest.