Network Ops & CSR Support: Customer-First Tech Help

Sedona Staffing Services; La Porte City (IA); On-site; USD 23,000 - 32,000; Full time

Job summary

Sedona Staffing Services is seeking a dependable Customer Service Specialist to respond to inquiries, recommend products based on needs, and deliver exceptional support throughout the customer journey.

The role requires 2+ years of customer service experience, strong communication skills, and the ability to multitask in an office setting. Pay is $20/hour, with full-time hours from 8:00 AM to 4:30 PM in Waterloo/LaPorte City, IA.

Qualifications

• 2+ years of customer service experience required.
• Associate’s degree or equivalent experience preferred.
• Strong communication and computer skills.
• Ability to multitask and stay organized.
• Positive attitude and team mindset.

Responsibilities

• Answer calls and respond to customer inquiries.
• Recommend products and service solutions.
• Process service requests, changes, and troubleshooting tickets.
• Maintain accurate customer records.
• Deliver friendly, efficient customer service.

Skills

Customer service

Communication skills

Multitasking

Team mindset

Education

Associate's degree or equivalent

Job description

Sedona Staffing Services is seeking a dependable Customer Service Specialist to respond to inquiries, recommend products based on needs, and deliver exceptional support throughout the customer journey.

The role requires 2+ years of customer service experience, strong communication skills, and the ability to multitask in an office setting. Pay is $20/hour, with full-time hours from 8:00 AM to 4:30 PM in Waterloo/LaPorte City, IA.