Customer Experience Specialist

Advanced Comfort Solutions; Cheyenne (WY); On-site; USD 32,000 - 42,000; Full time

Job summary

Advanced Comfort Solutions is seeking a Customer Service Representative who will provide outstanding service through phone and written channels. You will schedule appointments for customers, service technicians, the real estate division, and sales estimators, and maintain accurate records.

The role requires at least a high school diploma or GED, 1 year of customer service and data entry experience, and strong computer skills with attention to detail.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service and data entry experience.
• Strong data entry and computer skills with attention to detail.
• Must be able to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrate excellent customer service through incoming calls and/or emails.
• Schedule appointments for service technicians, real estate division, and sales estimators.
• Enter customer information with accuracy and confidentiality.
• Maintain strong relationships with customers.
• Handle inquiries with empathy and problem-solving.
• Perform other projects as requested

Skills

Customer service

Data entry

Multi-line phone

Attention to detail

Fast-paced environment

Education

High School Diploma or GED

Job description

Advanced Comfort Solutions is seeking a Customer Service Representative who will provide outstanding service through phone and written channels. You will schedule appointments for customers, service technicians, the real estate division, and sales estimators, and maintain accurate records.

The role requires at least a high school diploma or GED, 1 year of customer service and data entry experience, and strong computer skills with attention to detail.