Customer Service Specialist

Kuhlman Electric; Danvers (MA); On-site; USD 45,000 - 70,000; Full time

Job summary

Kuhlman Electric in Danvers, MA is seeking a Customer Experience Specialist to be the primary contact for clients, delivering high-quality support across phone, email, and chat. You will resolve issues, guide customers through products, and gather feedback to improve services.

The ideal candidate communicates clearly, handles high-volume interactions with professionalism, and works well both independently and as part of a team in a fast-paced environment.

Qualifications

• Proven experience in customer service, call center roles, or client support preferred.
• Strong communication skills with the ability to engage effectively in English; bilingual skills are a plus.
• Ability to handle high-volume calls with professionalism and patience.
• Excellent data entry skills with attention to detail and typing accuracy.
• Experience with outbound calling and sales techniques is desirable.
• Ability to multitask, prioritize and manage time effectively.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat channels
• Provide outstanding customer support by resolving issues, answering questions, and guiding clients through products or services
• Conduct outbound calls to follow up with clients, gather feedback, or promote new offerings
• Maintain accurate records of customer interactions using data entry and CRM systems
• Demonstrate excellent phone etiquette and communication skills in all interactions
• Analyze customer feedback and service data to identify trends and recommend improvements

Skills

Customer service

Call center experience

English communication

Multitasking

Time management

Tools

CRM systems

Data entry

Job description

We are seeking a dedicated and personable Customer Experience Specialist to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional customer support and ensuring a positive experience at every interaction. The ideal candidate is highly communicative, organized, and capable of handling multiple channels of customer engagement with professionalism and efficiency. Previous call center experience are highly valued to help us serve customers effectively.

Duties

• Respond promptly and professionally to customer inquiries via phone, email, and chat channels
• Provide outstanding customer support by resolving issues, answering questions, and guiding clients through products or services
• Conduct outbound calls to follow up with clients, gather feedback, or promote new offerings
• Maintain accurate records of customer interactions using data entry and CRM systems
• Demonstrate excellent phone etiquette and communication skills in all interactions
• Analyze customer feedback and service data to identify trends and recommend improvements

Qualifications

• Proven experience in customer service, call center roles, or client support preferred
• Strong communication skills with the ability to engage effectively in English; bilingual skills are a plus
• Ability to handle high-volume calls with professionalism and patience
• Excellent data entry skills with attention to detail and typing accuracy
• Experience with outbound calling and sales techniques is desirable
• Ability to work well independently as well as part of a team in a fast-paced environment
• Ability to multitask, prioritize and manage time effectively

This position offers an engaging opportunity for individuals passionate about delivering exceptional customer experiences while developing their communication and technical skills.