Customer Experience Pro - Temp-to-Hire, On-Site

Selkirk Sport - We Are Pickleball; Coeur d'Alene (ID); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Peak Fitness membership

Job summary

Selkirk Sport in Coeur d’Alene, ID is seeking a Customer Service Representative to join our on-site Customer Experience team. You’ll handle customer questions, process orders and warranty claims, and provide premium service with strong problem-solving and communication skills.

Temp-to-hire with potential to go full-time and benefits after direct hire. This role requires 3–5 years of customer service experience, excellent phone/email communication, and the ability to work across multiple

Qualifications

• Approximately 3–5 years of customer service, public-facing, or related experience.
• Strong professional communication via phone and email.
• Proven ability to solve problems, take initiative, and manage routine responsibilities independently.
• Strong technical aptitude across multiple platforms; familiarity with ticketing systems, CRM tools, and general business applications.
• Minimum typing speed of 50 WPM with high accuracy.
• Strong data-entry, reading-comprehension and professional demeanor in a fast-paced environment.
• Reliable work history and attendance.

Responsibilities

• Support Customers Across Multiple Channels – Respond to customer questions through phone, email, and ticketing platforms with professionalism and enthusiasm.
• Resolve Customer Concerns – Investigate issues, de-escalate situations, and identify effective solutions.
• Process Orders and Claims – Assist with order processing, refunds and warranty claims, and status updates.
• Build Product Expertise – Develop understanding of Selkirk products, policies, warranties, and internal processes.
• Manage Multiple Systems – Work across ticketing platforms, CRM tools, order-management systems and other applications.
• Meet Service Expectations – Manage high-volume queues while meeting response time, productivity, accuracy, and customer satisfaction standards.
• Collaborate Across Teams – Partner with Shipping, Accounting, Programs and other teams to resolve needs.
• Improve Customer Service Workflows – Identify recurring concerns and assist with process improvements.

Skills

Customer service

Communication skills

Multi-platform

Typing 50 WPM

Tools

CRM tools

Ticketing systems

Order management systems

Job description

Selkirk Sport in Coeur d’Alene, ID is seeking a Customer Service Representative to join our on-site Customer Experience team. You’ll handle customer questions, process orders and warranty claims, and provide premium service with strong problem-solving and communication skills.

Temp-to-hire with potential to go full-time and benefits after direct hire. This role requires 3–5 years of customer service experience, excellent phone/email communication, and the ability to work across multiple